Frequently Asked Questions
FAQs for customers, their families, friends and support network.
1. Why Choose LifeSycle?
LifeSycle is one of the most reliable providers of Australian home care services. We deliver a range of home care services in Australia to help NDIS participants achieve their goals and independently live and enjoy their lives.
Our professional support services team is made up of committed members who pay attention to positive behavioural support, person-centred, and strengths-based practices, in addition to resilience and trauma-informed care.
Our practitioners are well trained in areas of diversity and inclusion, vicarious trauma, and therapeutic care. We are committed to providing quality services and making a difference of life of all the people we support.
2. How safe are the work practices to limit the risk of contracting, or spreading COVID-19?
LifeSycle follows up-to-date information about COVID-19, including ways to minimise risk of infection on the Australian Government Department of Health website.
If you need information about coronavirus, call the National Coronavirus Helpline Line on 1800 020 080. It is available 24 hours a day, 7 days a week.
Workers providing support to our customers have completed the online infection control training issued by the Australian Government Department of Health.
Flu vaccinations are critical to reducing the risk of serious health issues for many vulnerable people and people living with disability. For these reasons, workers and customers are encouraged to take their Flu vaccinations.
3. How are you supporting your customers as a provider?
We understand you may be feeling anxious and concerned about your personal wellbeing and getting the support you need through during this pandemic. We are working closely with other organisations and providers and have better understanding of what is needed to continue to support our members.
There is also a webpage for NDIS participants where customers can find information about coronavirus (COVID-19), what you can do to look after yourself, and the ways we are working with NDIS to make sure that we have the necessary processes in place for our customers to get the support they need during the COVID-19 pandemic.
4. Do I have to test for COVID-19?
Yes. You need to get tested for COVID-19 every time you get COVID-19 symptoms, even if you previously tested negative, or positive and have recovered. For more health information please click here.
5. How will my care change if I have to be in isolation?
While you self-isolate you cannot have visitors except those who are providing care for you in your home.You should try to stay at least 1.5 metres away from them whenever possible.
It is ok if you can’t stay 1.5 metres away from carers and family and support workers because of your disability or care needs. The people who care for you should wear a mask when they are in your house.
It is important that the people who are caring for you monitor their symptoms and practice good infection control while looking after you.
6. Who do I speak with if I have concerns about my supports and services?
Whatever your concerns may relate to, be assured that we are here to listen, and you can speak with our friendly members about your concerns at any time. Remember, It is always okay to speak up. You can contact us on 1800 849 313 | service@lifesycle.com.au or by phoning NDIS on 1800 035 544.
7. Do I have to pay for my initial 1:1 consultation?
No, you do not have to pay, consultation is free!
Are you ready to book now? Please do not hesitate to give us a call. Our team will be very happy to assist you.
